What is included in your AV support service?

Typical support includes: Remote troubleshooting and diagnostics Incident logging, triage and prioritisation End user support (audio, camera, presentation issues) Configuration checks and stability improvements Supplier and OEM escalation management On-site attendance (subject to your support tier

Do you provide preventative maintenance for meeting rooms?

Yes. Preventative maintenance is a core part of our packages, checking: Device health and connectivity Firmware and software stability Audio quality and microphone performance Camera framing and VC behaviour Cabling, ventilation, and power resilience

What is not included or may be chargeable?

The following are usually treated as project work or chargeable add-ons: New room installations or major hardware upgrades Significant room redesigns or relocations Supporting systems not explicitly included in the contract Issues caused by third-party changes outside the AV scope

Meeting Room Support Packages - Bronze to Enterprise

Keep every meeting space running - from standard rooms to mission-critical boardrooms and event spaces.

Keep every meeting space running - from standard rooms to mission-critical boardrooms.

What to expect

Indicative pricing

This page is designed to help you explore our meeting room support packages and understand likely budget ranges for your estate. All pricing is indicative and provided for guidance only.

Scope-dependent costs

Final scope and costs will depend on your room types, installed technology, service requirements, and any onboarding site survey required.

Partner commercials

Where your project is delivered through one of our partners, final pricing and commercials will be confirmed with your partner directly.

Flexible Pricing

Right-Size Your Support Investment

Choose the right tier for each room based on its importance to your business. Gold for the boardroom, Bronze for the breakout room - so you only pay premium where it matters most.

Bronze

Essentials

Email-first support for standard rooms.

Contact: Email (ticketed)
Response: Response commitments agreed per contract
Maintenance: 1 preventative maintenance visit per year

Silver

Performance

Faster response + phone support.

Contact: Priority email + phone
Response: Response targets tailored to your estate, agreed per contract
Maintenance: 2 preventative maintenance visits per year

Gold

Mission-critical

Priority support for key spaces.

Contact: Priority email + phone
Response: Priority response commitments agreed per contract
Maintenance: Quarterly health checks + reporting
Includes: training + upgrade guidance

Enterprise

Dedicated

Service owner + governance.

Contact: Tailored SLA + reporting
Response: Scheduled on-site days or dedicated presence
Escalation: Named escalation path

Our Process

How Support Works

Step 1

Confirm room types

Small, Medium, Large, Divisible / split rooms, Auditoriums / large event spaces

Step 2

Choose a tier

Bronze, Silver, Gold, or Enterprise

Step 3

Add options

On-site attendance, scheduled on-site days, dedicated on-site presence, training

Step 4

Onboarding survey

If taking over existing rooms: onboarding site survey to baseline the estate

Pricing Calculator

Estimate Your Support Package

Configure your support package and see live pricing based on your room types, tier selection, and add-ons.

Included in every package

Access to our support desk for remote triage and troubleshooting
Firmware / platform update scheduling (to minimise disruption)
Multi-vendor coordination and escalation (where supported)
Clear ticketing, ownership, and status updates

Estate Details

Number of sites

Contract term (years)

Configure Your Rooms

Mix and match room types with different support tiers

Small£500/yr

Bronze

Silver

Gold

Enterprise

Medium£600/yr

Bronze

Silver

Gold

Enterprise

Large£750/yr

Bronze

Silver

Gold

Enterprise

Divisible£900/yr

Bronze

Silver

Gold

Enterprise

Auditorium£1100/yr

Bronze

Silver

Gold

Enterprise

Total rooms0

	Bronze	Silver	Gold	Enterprise	Total
Small£500/yr	0	0	0	0	0
Medium£600/yr	0	0	0	0	0
Large£750/yr	0	0	0	0	0
Divisible£900/yr	0	0	0	0	0
Auditorium£1100/yr	0	0	0	0	0
Total	0	0	0	0	0

Add-ons & Options

Existing rooms (takeover support)Includes site survey at £390/site

Training requiredRemote £390/day, On-site £780/day

Onsite supportDedicated Mav employee on site, £30,000/site/year

Your Estimate

Add rooms to see pricing

Covered Technology

What do we support?

We provide comprehensive support for a wide range of audio visual and video conferencing technology, ensuring every element of your meeting space works in harmony.

Meeting Spaces

Meeting rooms, conference rooms, and executive boardrooms.

Video & Peripherals

Video conferencing endpoints, cameras, microphones, and speakers.

Core Platforms

Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex room systems.

Compute & Switching

Room PCs, touch controllers, wireless presentation, and switching.

Visual Displays

LED walls and large format displays (where included in your supported environment).

Audio Systems

DSPs, audio systems, amplifiers, and voice lift where installed.

Control Systems

Room control systems and room booking panels.

AV & Video Conferencing Support

Need support for your meeting rooms?

Learn how MAV keeps your AV and video conferencing spaces running - from reactive fixes to ongoing managed support.

Something broken right now? Try our free troubleshooting guides - most common faults are fixable in minutes.

Contact

How to reach us

Our support team is ready to help with any questions or issues

Email

support@mavreality.com

Hours

Mon-Fri 9am-5pm GMT

About Us

Get To Know

MAV Reality is a premium, enterprise AV partner delivering consultancy, design, installation, and managed services for meeting rooms and collaboration spaces. We're built for scale and remain vendor-agnostic, always recommending what's right for the end customer.

Supporting HP Poly Studio X or first-gen Neat rooms? Their Microsoft Teams certification ends 3 September 2026. Check which devices are affected and what it actually means for your support plan.

Frequently Asked Questions

Meeting room support is ongoing technical help to keep your meeting rooms, video conferencing systems, microphones, speakers, displays and control systems working reliably. It covers day-to-day faults, user issues, and technical problems that stop meetings from starting on time.

Typical support includes:

Remote troubleshooting and diagnostics
Incident logging, triage and prioritisation
End user support (audio, camera, presentation issues)
Configuration checks and stability improvements
Supplier and OEM escalation management
On-site attendance (subject to your support tier)

Yes. We support the room setup and performance of Microsoft Teams, Zoom, and Webex, including troubleshooting call quality, device connectivity, camera and mic issues, and room-join problems.

Response commitments are agreed per contract and tailored to your estate - talk to us about the coverage your rooms need.

Yes. Preventative maintenance is a core part of our packages, checking:

Device health and connectivity
Firmware and software stability
Audio quality and microphone performance
Camera framing and VC behaviour
Cabling, ventilation, and power resilience

Yes. We can designate business-critical rooms (e.g., executive boardrooms or customer demo suites) so they receive the highest priority response and a more proactive maintenance approach.

The following are usually treated as project work or chargeable add-ons:

New room installations or major hardware upgrades
Significant room redesigns or relocations
Supporting systems not explicitly included in the contract
Issues caused by third-party changes outside the AV scope

Ready To Transform Your Workplace?

Tell us what you're trying to achieve and we'll recommend the best solution for your space, timeline and budget.