AV & Video Conferencing Support
Meetings don't wait. We provide responsive support to keep your meeting rooms running reliably—including Microsoft Teams Rooms, Zoom Rooms, and Webex.
How Our AV Support Works
When something isn't working, you need fast triage, clear communication, and ownership end-to-end. Here's what to expect:
Log A Request
Via the form, email, or phone
Triage & Prioritise
We assess impact and urgency and assign an owner
Diagnose
Remote checks, configuration review, and guided troubleshooting.
Resolve or dispatch
Remote fix where possible, or engineer visit if required.
Validate & Close
We confirm service is restored and share a short resolution summary.
What We Support
We support the technology that powers modern meeting rooms and collaboration spaces, including:
Meeting Spaces
Meeting rooms, boardrooms and conference rooms
Control Systems
Room control systems and booking panels
Networking Basics
Connectivity checks, VLAN/Wi-Fi troubleshooting where applicable
Common Issues We Fix
If you're searching because a room "just isn't working", these are the issues we resolve daily:
No audio, microphone not working, low volume
Camera not working, framing issues, privacy shutter problems
Can't share screen (HDMI/USB-C presentation issues)
Echo, dropouts, poor call quality and instability
Teams/Zoom/Webex join issues, device sign-in problems
Room not powering on, touch controller offline
Intermittent faults (we help isolate the cause)
Working With Your End Users
If you want us to, we'll support the people actually experiencing the issue - from executive assistants to IT and facilities, to get rooms back online quickly.
- Clear, non-technical guidance for room users
- Remote support sessions to diagnose issues live during meetings where possible
- Site coordination for access, timing, and stakeholder updates
- Vendor escalation management when OEM involvement is needed
Response & Communication
What you can expect from us when you submit a support request.
- ConfirmationThat your request has been received immediately.
- Single PointA single point of ownership until resolution.
- UpdatesRegular updates, especially when third parties, parts, or access windows are involved.
- Close-out NoteA clear close-out note: outlining cause, fix, and prevention recommendations.
Prioritisation
We prioritise issues based on impact, from business-critical rooms down to minor requests, and work to restore service as quickly as possible.
Ongoing Maintenance
For contracted clients, support isn't just reactive. Preventative maintenance reduces downtime and avoids repeat incidents. Typical Activities Include:
Need more than reactive support?
If you're managing multiple meeting rooms or business-critical spaces, our support packages give you the right level of cover for each room, from standard meeting spaces to mission-critical boardrooms and event spaces. Choose the level of response, maintenance, and governance that fits your estate.
Bronze
Essentials
Email-first support for standard rooms.
- Contact: Email (ticketed)
- Response: up to 3 working days
- Maintenance: 1 preventative maintenance visit per year
Silver
Performance
Faster response + phone support.
- Contact: Priority email + phone
- Response: next working day
- Maintenance: 2 preventative maintenance visits per year
Gold
Mission-critical
Priority support for key spaces.
- Contact: Priority email + phone
- Response: same working day
- Maintenance: Quarterly health checks + reporting
- Includes: training + upgrade guidance
Enterprise
Dedicated
Service owner + governance.
- Contact: Tailored SLA + reporting
- Response: Scheduled on-site days or dedicated presence
- Escalation: Named escalation path
Raise A Support Request
(and get it fixed faster). To speed up diagnosis, please include:
- Site / building and room name
- Platform (Teams/Zoom/Webex/BYOD)
- What you were trying to do (call, presentation, hybrid meeting)
- What happened & time of incident
- Photos or screenshots (if available)
- Device details, serial number, software version where possible
Ready To Transform Your Workplace?
Tell us what you're trying to achieve and we'll recommend the best solution for your space, timeline and budget.