Privacy Policy

1. Introduction

Mav Reality Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Mav Reality Ltd
Registered Office: 2 Lakeview Stables Lower St. Clere, Kemsing, Sevenoaks, TN15 6NL
Email: hello@mavreality.com
Phone: 0330 236 9491

2. Information We Collect

We may collect and process the following personal data:

• Identity Data: Name, job title, company name
• Contact Data: Email address, telephone number, business address
• Technical Data: IP address, browser type, device information, pages visited
• Usage Data: Information about how you use our website and services
• Communications Data: Records of correspondence and communications with us
• Service Data: Information relating to AV installations, support tickets, and service requests

3. How We Collect Your Data

We collect personal data through:

• Direct interactions when you contact us, request a quote, or book a consultation
• Our website forms and enquiry submissions
• Email, telephone, and video conference communications
• Third-party referrals and business partnerships
• Automated technologies such as cookies (see our Cookie Policy)

4. Lawful Basis For Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: To perform our contractual obligations for AV installation and support services
• Legitimate Interests: To operate our business, improve services, and communicate with prospects and clients
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligation: To comply with legal and regulatory requirements

5. How We Use Your Data

We use your personal data to:

• Provide quotations and respond to enquiries
• Deliver AV integration, installation, and support services
• Process and manage support tickets
• Schedule consultations and site visits
• Send service-related communications
• Improve our website and services
• Comply with legal and regulatory obligations

6. Data Sharing

We may share your personal data with:

• Technology Partners: Manufacturers and distributors to fulfil service requirements
• Service Providers: Third parties who provide IT, hosting, and business services on our behalf
• Professional Advisers: Lawyers, accountants, and insurers where necessary
• Regulatory Bodies: Where required by law or regulatory obligation

We do not sell your personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:

• Client records: 7 years after the end of the business relationship
• Enquiry data: 2 years if no business relationship is established
• Support tickets: Duration of support contract plus 3 years

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@mavreality.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

10. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

12. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.