Case Studies - Enterprise AV & Video Conferencing Projects

Scale & Metrics

• ~1,000-person office
• Audio sources: Sky TV, Spotify, live DJ sets (evening events)
• Spaces supported: Bar area, boardroom, auditorium, 4 meeting rooms
• Ongoing support: 3 years

Technology

Delivered

• 6 rooms
• Supported for 3 years

The Challenge

MAV Reality was tasked by the Head of Technology to deliver a solution for background music throughout the entire 1,000-person office. The system needed to support audio feeds from Sky TV, Spotify, and live DJ sets for evening events in the Bar area, with the flexibility to distribute audio to any part of the building, including the boardroom, auditorium, and four meeting rooms. Building on the success of a 6-room refurbishment and a comprehensive 3-year support agreement at the parent company's prestigious Paddington location, MAV Reality was once again entrusted with a high-profile project. The project involved creating a cutting-edge auditorium, an executive boardroom, and four fully equipped modern meeting rooms.

The Solution

A combination of Poly, Sony, Audac, and Shure equipment was installed throughout the site to enable seamless use of all meeting rooms within a Teams-based environment.

Outcomes

• Flexible building-wide audio distribution for background music and events
• A consistent Teams meeting experience across key collaboration spaces
• A design that supports future expansion and operational simplicity

Scale & Metrics

• New build - delivered from a blank canvas with construction-wide coordination
• Included multi-floor all-hands environment plus meeting rooms and offices
• Appointed as UK standard partner for future collaboration and AV implementations

Technology

The Challenge

Fanatics required a collaboration environment that matched the scale, pace, and global nature of its operations. As a brand-new build, the project demanded a partner capable of working from a blank canvas, aligning AV design with architectural, M&E, IT, and workplace requirements from day one.

The Solution

MAV Reality led the end-to-end design and build of the collaboration estate, working closely with Fanatics stakeholders and the wider construction team. The solution standardised on a Neat video collaboration estate, delivering a consistent, high-quality user experience.

Outcomes

• Appointed as UK standard partner for all video collaboration and AV
• Multi-million-pound investment in primary London location
• Integrated AV across office and store-front environments
• Ongoing AV management and operational support

Scale & Metrics

• 19 meeting rooms + 2 complex collaboration spaces
• Previously up to 5 support calls per day
• Expanded rollout beyond the UK (multiple European locations)

Technology

The Challenge

HFW UK's existing video estate consisted of 19 meeting rooms and two complex collaboration spaces, all of which had been affected by inconsistent design, poor installation quality, and unreliable programming delivered by previous suppliers. Systems varied room-to-room, user workflows were inconsistent, and confidence in the technology was low. In addition to operational instability, the estate presented material safety and compliance concerns, including exposed live electrical cabling, unsafe fixings, and unsupported hardware configurations. These issues resulted in up to five support calls per day, frequent meeting disruption, and significant strain on internal IT and facilities teams.

The Solution

Following a full technical, operational, and safety review, HFW and MAV Reality agreed that incremental remediation would not deliver a reliable or compliant outcome. Instead, MAV Reality fully de-installed and re-installed every room, removing all legacy cabling, hardware, and fixings before rebuilding each space from first principles. The solution standardised on enterprise-grade platforms including Poly, Shure, Sony, Biamp, QSC, Startle, Mersive, and Crestron. Each room was rebuilt to a consistent operational standard, delivering a simple, predictable, and repeatable user experience across the estate.

Outcomes

• A stable, compliant, and standardised collaboration estate
• Reduced operational risk and restored user confidence
• Expanded remit to France, Greece, Brussels, Monaco, Belgium

Scale & Metrics

• 29 rooms across 3 continents
• Delivery pace: up to ~3 rooms per day
• Downtime: 0

Technology

Delivered

• 29 rooms across 3 continents
• Up to 3 rooms per day
• 14 rooms (initial tranche)
• Downtime: 0

The Challenge

Migrating all physical UK endpoints to a new platform due to Polycom EOL policies, while ensuring seamless compatibility and connectivity with Ghana and other remote sites. Legacy endpoints including Polycom, Polyspan, and Vision devices remained in active use.

The Solution

The solution was divided into three phases: migrate legacy UK endpoints to Poly cloud powered by Pexip, replace UK systems with X-series and G-series units, then transition non-UK endpoints to the new solution.

Outcomes

• Teams-aligned collaboration strategy across the UK estate
• Business continuity preserved during phased migration
• Global interoperability maintained during transition

Scale & Metrics

• 31 installations across 12 UK sites
• Deadline: 30 days
• Delivery pace: ~3 rooms per day

Technology

Delivered

• 31 rooms across the UK
• 3 rooms per day on average

The Challenge

NEC faced completing 31 installations across 12 UK sites within a tight 30-day deadline. Internal onboarding issues caused delays in processing necessary documentation.

The Solution

MAV moved forward with the project even before a purchase order was issued, completing three sites ahead of receiving required documentation. This proactive approach ensured the internal deadline was achieved.

Outcomes

• Project delivered on time and within budget
• All 31 spaces made fully operational and supported
• Successfully achieved desired business outcomes for NEC

Scale & Metrics

• 16 rooms
• Completed in 5 days
• Delivery pace: ~4 rooms per day

Technology

Delivered

• 16 rooms across the UK
• 4 rooms per day on average

The Challenge

Beauty Pie needed assistance with their relocation to a new headquarters in Haymarket, London, requiring state-of-the-art systems ready for immediate use.

The Solution

MAV implemented the latest Poly Studio X range running the Zoom platform, enabling wireless sharing through proximity and eliminating physical cables. Poly TC10 was utilised for room booking/scheduling.

Outcomes

• Rapid operational readiness in the new HQ
• Simplified in-room sharing (no physical cables)
• Consistent Zoom meeting room experience with scheduling support

Scale & Metrics

• ~10,000 managed endpoints
• Thousands of calls per hour
• 10-month discovery and design phase
• 5+ million data points analysed
• 22 endpoint models consolidated to 2

Technology

The Challenge

The client operates one of the world's largest private video conferencing networks in the public sector. This critical infrastructure handles thousands of calls per hour, supporting the entire British criminal justice system. The existing infrastructure had reached end-of-life and required complete redesign.

The Solution

MAV was engaged for a 10-month discovery and design phase, auditing over 5 million data points to produce detailed documentation and outline a desired outcome. MAV streamlined 22 different video endpoint providers into a scalable, manageable approach.

Outcomes

• A defined replacement design for a mission-critical national service
• Standardised endpoint strategy to improve supportability
• Identified consolidation opportunities with significant cost-saving potential
• Contract extended by 7 months due to value delivered

Scale & Metrics

• 3.5+ years continuous delivery
• Legacy Cisco and current Poly estates
• Supports Teams, Zoom, and Webex

Technology

The Challenge

Deliver a secure, unified collaboration experience across multiple endpoint providers while supporting both legacy and modern estates.

The Solution

Using Pexip UCaaS and advanced integrations, MAV Reality manages both the legacy Cisco systems and the current Poly estate, ensuring a seamless, unified experience for users across various endpoint providers.

Outcomes

• Highest standards of security maintained
• Fully secure and auditable communications
• Confidently connects internal staff and external partners

Scale & Metrics

• 44 rooms in one building
• Multi-floor deployment
• Standardised on Zoom Rooms
• Single dedicated project manager

Technology

Delivered

• 44 rooms in one building
• Zoom Rooms deployed throughout

The Challenge

EG Group needed a single multi-floor building fitted out with 44 collaboration spaces, standardised on Zoom across every space type, all coordinated within one programme and timeline.

The Solution

MAV Reality delivered all 44 rooms using Neat devices and Sony displays, with Bluestream HDBaseT distribution where rooms needed extended signal runs. Zoom Rooms were deployed across every space type, under a single dedicated project manager for one point of accountability.

Outcomes

• A consistent collaboration estate across every floor
• One standardised Zoom experience in every space
• Single point of accountability through a dedicated project manager

Scale & Metrics

• 8 meeting rooms
• Full Dante audio network
• Procured on a public-sector framework
• 3-year Neat Pulse Pro managed support

Technology

Delivered

• 8 rooms
• 3-year managed support

The Challenge

Derby City Council needed a consistent, reliable meeting-room estate procured compliantly through a public-sector framework, with high-quality networked audio and a long-term support arrangement to keep rooms dependable in day-to-day use.

The Solution

MAV Reality delivered an eight-room Neat estate with Shure audio over a full Dante network, standardised for a consistent user experience across every room. The estate is backed by three years of Neat Pulse Pro managed support for centralised monitoring and management.

Outcomes

• A consistent, reliable meeting-room experience across the estate
• Centrally monitored and managed through Neat Pulse Pro
• Framework-compliant public-sector procurement

Scale & Metrics

• 30 rooms
• 186 endpoints
• Services-only (no hardware supplied)
• Ongoing managed support contract

Technology

Delivered

• 30 rooms
• 186 endpoints
• Services-only

The Challenge

Genesis needed specialist programming and configuration delivered across a large room and endpoint estate without any hardware supply - pure expertise and coordination at scale, across an operationally demanding oil and gas environment.

The Solution

MAV Reality delivered a services-only engagement: programming, configuration at scale and coordination across 30 rooms and 186 endpoints, with no hardware procured through MAV. The work is backed by an ongoing managed support contract.

Outcomes

• A large room and endpoint estate configured and coordinated without hardware procurement
• Ongoing managed support keeping the estate dependable
• A clear demonstration of MAV's services-led, vendor-neutral model