Meeting Room AV & Video Conferencing Support - Teams & Zoom
Meetings don't wait. We provide responsive meeting room support to keep your rooms running reliably - Microsoft Teams Rooms, Zoom Rooms and Webex, on Neat, HP Poly, Logitech, Yealink and Cisco hardware. And it doesn't matter who installed them. Support is delivered from our London and Halifax offices, with rapid on-site response across the capital, the North and UK-wide.
What's broken in your meeting room?
Pick the symptom and we'll point you at the answers - or skip straight to a request and an engineer will take it from here.
Need ongoing cover rather than a one-off fix? See our meeting room support packages.
Didn't buy your system from us? We can still fix it.
We support meeting rooms we didn't design or install - one-off fixes or ongoing cover, on any of the major vendors.
How Our AV Support Works
When something isn't working, you need fast triage, clear communication, and ownership end-to-end. Here's what to expect:
Log A Request
Via the form, email, or phone
Triage & Prioritise
We assess impact and urgency and assign an owner
Diagnose
Remote checks, configuration review, and guided troubleshooting.
Resolve or dispatch
Remote fix where possible, or engineer visit if required.
Validate & Close
We confirm service is restored and share a short resolution summary.
What We Support
We support the technology that powers modern meeting rooms and collaboration spaces, including:
Meeting Spaces
Meeting rooms, boardrooms and conference rooms
Control Systems
Room control systems and booking panels
Networking Basics
Connectivity checks, VLAN/Wi-Fi troubleshooting where applicable
Common Issues We Fix
If you're searching because a room "just isn't working", these are the issues we resolve daily:
No audio, microphone not working, low volume
Camera not working, framing issues, privacy shutter problems
Can't share screen (HDMI/USB-C presentation issues)
Echo, dropouts, poor call quality and instability
Teams/Zoom/Webex join issues, device sign-in problems
Room not powering on, touch controller offline
Intermittent faults (we help isolate the cause)
Live Help and User Support
If you want us to, we'll support the people actually experiencing the issue - from executive assistants to IT and facilities, to get rooms back online quickly.
- Clear, non-technical guidance for room users
- Live help during critical calls - remote support sessions to diagnose issues live during meetings, where possible
- Site coordination for access, timing, and stakeholder updates
- Vendor escalation management when OEM involvement is needed
Response & Communication
What you can expect from us when you submit a support request.
- ConfirmationThat your request has been received immediately.
- Single PointA single point of ownership until resolution.
- UpdatesRegular updates, especially when third parties, parts, or access windows are involved.
- Close-out NoteA clear close-out note: outlining cause, fix, and prevention recommendations.
Prioritisation
We prioritise issues based on impact, from business-critical rooms down to minor requests, and work to restore service as quickly as possible.
Ongoing Maintenance
For contracted clients, support isn't just reactive. Annual maintenance contracts include preventative visits, firmware and software updates, and recurring issue analysis - reducing downtime and avoiding repeat incidents. Typical Activities Include:
Need more than reactive support?
If you're managing multiple meeting rooms or business-critical spaces, our support packages give you the right level of cover for each room, from standard meeting spaces to mission-critical boardrooms and event spaces. Choose the level of response, maintenance, and governance that fits your estate.
Packages start from £500 per room per year. Response commitments are agreed per contract and tailored to your estate - critical boardrooms and standard rooms don't need the same cover, so we don't price them the same.
Support contracts
Annual maintenance contracts from £500 per room per year, with response commitments agreed per contract.
Software updates
Firmware and software updates scheduled and applied across your estate, with upgrade planning.
Rapid response
Engineers based in London and Halifax respond fast across the capital, the North and UK-wide.
Bronze
Essentials
Email-first support for standard rooms.
- Contact: Email (ticketed)
- Response: Response commitments agreed per contract
- Maintenance: 1 preventative maintenance visit per year
Silver
Performance
Faster response + phone support.
- Contact: Priority email + phone
- Response: Response targets tailored to your estate, agreed per contract
- Maintenance: 2 preventative maintenance visits per year
Gold
Mission-critical
Priority support for key spaces.
- Contact: Priority email + phone
- Response: Priority response commitments agreed per contract
- Maintenance: Quarterly health checks + reporting
- Monitoring: 24/7 room-health monitoring (UMA / Utelogy)
- Includes: training + upgrade guidance
Enterprise
Dedicated
Service owner + governance.
- Contact: Tailored SLA + reporting
- Response: Scheduled on-site days or dedicated presence
- Monitoring: 24/7 room-health monitoring (UMA / Utelogy)
- Escalation: Named escalation path
AV support questions, answered
How much does AV support cost?
AV support is the ongoing help that keeps meeting rooms working - remote fixes, on-site engineering, maintenance and monitoring. From MAV Reality it starts from £500 per room per year, with response commitments agreed per contract and tailored to your estate.
What does 24/7 remote monitoring of meeting rooms cover?
On our Gold and Enterprise tiers we add 24/7 room-health monitoring via UMA and Utelogy, watching audio, camera, displays and connectivity so faults are caught before your next meeting rather than during it.
Do you support meeting rooms you did not install?
Yes. We support rooms we did not design or install, on any of the major vendors - Neat, HP Poly, Logitech, Yealink and Cisco - across Microsoft Teams, Zoom and Webex. One-off fixes or ongoing cover.
How quickly do you respond to a support request?
Response commitments are agreed per contract and prioritised by business impact - business-critical boardrooms and standard meeting rooms are not covered the same way. Talk to us about the coverage your rooms need.
Do you offer AV support and maintenance contracts in London?
Yes. Annual maintenance contracts are available UK-wide from our two offices - London (De Beauvoir Road) for the capital and the South, and Halifax (West Yorkshire) for the North. Contracts cover remote fixes, on-site engineering visits, firmware and software updates, and preventative maintenance.
Quick answers, before you even raise a ticket
Our FAQ covers the questions we hear most - platforms, hardware, response times, coverage and costs.
Tell us what's broken
Thirty seconds, four fields, and it's with an engineer. If you have photos, room names or device details, brilliant - but don't let hunting for a serial number slow you down. We'll ask for anything else on reply.
- Any vendor - Neat, HP Poly, Logitech, Yealink, Cisco
- Any installer - it doesn't need to be ours
- One-off fixes or ongoing cover
Ready To Transform Your Workplace?
Tell us what you're trying to achieve and we'll recommend the best solution for your space, timeline and budget.